Terms and Conditions

1. Ticket cancellation / modification/ Refund:
• Cancellation: Cancellations are not entertained over phone.
• Partial cancellation is not allowed.
• Cancelled ticket amount is transferred back to the source, which means your credit / debit /net banking/ cash card or mobile payment account. The cancelled ticket amount is refunded by the respective bank subject to terms and conditions of the bank. However, if you any assistance for repayments you can contact our Head office.
• No-Refund after departure , The refund should be credited in your account within 3- 14 working days depending upon your Banking Partner.
• Cancellation Charges (On Value of travel tickets):
• *NO CANCELLATION / POSTPONEMENT / PREPONEMENT
• ALLOWED 4 HRS PRIOR TO DEP OF BUS.
• Cancellations are not entertained over phone
• Cancellation charges within 4 hrs - 78%
• Cancellation charges within 12 hrs - 53%
• Cancellation charges before 200 days 14 hrs 40 mins - 13%
• For Online Refunds, Bank Charges as applicable.
2. Baggage
• Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law.
• Maximum 20 kg of Baggage & Luggage is allowed per passenger. Above 20kgs is chargeable as per policies.
• Management is not responsible for any loss, theft or damages to the goods or property of the passenger. we assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences. we highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk
• Pets, Animals, Birds are not permitted in the coach, and if found, the passenger is bound to be alighted (get out) from coach. Smoking and Drinking are not permitted inside the coach.
• No Contraband articles are permitted to be carried by any passenger.
3. Keep a Note:
• Passenger found disturbing the co- passenger, in a logical way, is liable to be alighted from the coach. However for further assistance or complaint please feel free to Contact Us
• All transaction amount is in INR (Indian National Rupee).
• All disputes are subject to Ahmedabad Jurisdiction


4. About Shrinath® Travel Agency Pvt. Ltd
6. “www.shrinath.biz” and “Shrinath® Travel Agency Apps on Android & iOS”, henceforth just referred as “Shrinath® Travel Agency” is a bus travel & logistics player with its products built on Mantis Technologies Private Limited platform. (Mantis Technologies Private Limited is managed by Maventech Labs Private Limited, a subsidiary of Taiga Indo Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.)

Our Communication Policy

At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.

 

By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.

 

We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.

 

If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.